Customer Service - FAQ

(FAQ) Frequently Asked Questions:

 

 * All discounts and silver prices are subject to change without notice.

 

1. How can I place an order?

After you have finished shopping, click on My Shopping Cart on the top right corner to begin placing your order. Every item you have selected will automatically appear in your shopping list. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.

2. Can I change my order before checking out?

Yes, you may add more products or remove an item from your Shopping Cart before you check out. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order.

3. Do you ship orders on weekends or international Holidays?
We DO NOT ship any orders during weekends or holidays. We do accept online orders 24 hrs a day 7 days a week. If orders are placed online during the weekends or during a holiday, they will be shipped until the next business day.

4. Can I place an order by phone?
We apologize for any inconvenience this may cause but we can ONLY accept orders through the Internet for Security purposes. We have a High Security which protects our customer's payments. Through this process we make sure our customer's order is complete and they have proof of their payment.

5. What is the minimum to place an order?
There is NO minimum order to purchase items from our web site.

6. How can I view the status of my order to know whether it has been received and is being processed? 
Please visit our web site http://silverdepot.com , click on My Order Status and follow the instructions on that page. If you are a Returning Customer, enter your E-mail Address and Password on the space provided and click Sign In.

7. Do you charge sales tax on orders? 
There is no sales tax on orders except those sent to addresses in California.

 

My Account: 

1. How can I create an account?
You may create an account once you are finished shopping and proceed to Check Out. You may also click on My account or Register Now to create your account instantly.

2. What personal information will be required to become a member?

As part of our Privacy Policy we guarantee our customers that ALL of their information is kept confidential. We ask for certain information from our customers to process our orders such as the fallowing: Your Personal Details such as Name, Last Name, Shipping and Billing Address, Contact Information such as phone and e-mail address, your Password and Company Details (optional).

3. What can I do if I forget my Password?

You can click on the Password Forgotten link and type in your e-mail address. You will receive an email from us giving you your password. 

Shipping:

1. How long will it take my order to arrive?
No order is guaranteed to be shipped out the same day it is placed due to either payment processing or other orders pending. All FEDEX carriers make deliveries only Monday through Friday, except holidays. All orders are subject to 1-2 day shipping delay due to other orders pending or products may be back ordered.

2. Can orders be shipped to a different address other than my billing address? 

Yes, all orders can be shipped to any address you provide us with.

*No P.O. Boxes: 

FEDEX cannot deliver to P.O. Boxes. Please provide us with an 
alternative shipping address. (ONLY Residential and Business address accepted)

3. How can I track my order?
Please visit our web site http://silverdepot.com/ , click on My Order Status and follow the instructions on that page. Please enter your E-mail Address and Password on the space provided and click Sign In. Once you click on your recent order, you will find a FEDEX or USPS Tracking Number. You may visit their site to track your order.

4. Do you ship to addresses outside the United States?
We DO ship INTERNATIONALLY to the following countries: Australia, Canada, Europe, Japan, New Zealand, Puerto Rico and United Kingdom. We are NOT responsible for any Custom Fees or Custom Processes.

5. Do you combine shipping if a customer wants to add products to an order that has already been placed?
No, a customer must place a separate order and pay for separate shipping. This is due to the delay that is caused when the order that was placed is ready to be shipped. There will be NO exceptions.

Payments:

 

Credit Card Information: When creating an account, the Billing Address MUST be the same as the address on the credit card. Customer may change the shipping location on the checkout process. If you are using a DEBIT Card please use ONLY our PayPal Method.

1. What forms of payments do you accept? 
A
t Silver Depot we accept PayPal, Visa, Master Card, and American Express.

2. What types of credit cards do you accept? 
We accept Visa, Master Card and American Express. A customer must be paying with or the order should be under the name of the credit card you are purchasing with. If you would like to make you payment with a DEBIT CARD, please use our PayPal Method. You do not need to create an account with PayPal, just select that payment method and continue with the checkout process. Once you agree to the terms, you will be redirected to the PayPal site and there you may enter the Debit Card information. If you continue to have problems please contact us as soon as possible so we can help finish your payment process.

Additional Questions:

1. Where can I call or email you if I have any questions?
We can be reached in any of the following:

Customerservice@SilverDepot.com

Phone: (213) 627-6684 

 

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